Terms of Service

These Terms of Service (the "Terms") govern your use of the Pepple website, mobile applications and all software services made available through them (the "Service"), operated by EXITO CLUB DANIŞMANLIK LİMİTED ŞİRKETİ ("Pepple", "we", "us", "our"), a company incorporated in Türkiye whose details appear above.

1. Parties and Definitions

These Terms form an agreement between Pepple and the natural or legal person using the Service. The following definitions apply:

• Customer: the legal entity (employer) that enters into a subscription with Pepple and enables its personnel to use the Service.
• Authorised User: an employee, administrator, adviser or similar individual granted access to the Service by the Customer.
• Visitor: a person who browses our website without an account.
• User: Authorised Users and Visitors, collectively.
• Customer Data: any data entered into, uploaded to or processed through the Service by the Customer or its Authorised Users.

2. The Service

Pepple is cloud-based human resources software that combines payroll and compensation calculation, personnel record management, leave and shift tracking, electronic signature workflows, asset and device management, employee engagement tools and reporting in a single platform.

The Service is a tool that helps the Customer run its own HR processes. Pepple is not a party to the employment relationships in which the Customer is the employer, does not act as an employer on the Customer's behalf, and does not assume the Customer's obligations towards its employees under labour law.

3. Accounts and Security

Access to certain parts of the Service requires an account. You agree that the information you provide when creating an account is accurate, current and complete.

• You are responsible for keeping your credentials (username, password, API keys, multi-factor authentication devices) confidential.
• You may not share, transfer, sublicense or lease your account to third parties.
• You are responsible for all activity carried out through your account.
• You must notify us without delay at contact@pepplehr.com if you become aware of unauthorised use of your account.

The Service is intended for users aged 18 or over. Where the Customer creates accounts for employees under 18 within an employment relationship, the Customer is responsible for obtaining any parental or guardian consent required by applicable law.

4. Acceptable Use and Prohibited Activities

You agree to use the Service in accordance with applicable law, good faith and these Terms. The following activities are expressly prohibited:

• Reverse engineering, decompiling or attempting to derive the source code of the Service, or creating derivative works from it;
• Leasing, sublicensing, reselling or offering the Service to third parties as a standalone service without our written consent;
• Using the Service, or collecting data from it, to build a competing product;
• Systematically extracting data from the Service using automated means (bots, spiders, scrapers, AI agents);
• Probing or testing the security of our systems, scanning for vulnerabilities or attempting to circumvent authentication mechanisms;
• Placing a disproportionate load on our infrastructure, disrupting its operation or restricting other users' access;
• Uploading malware, viruses or similar harmful code;
• Impersonating another person, making misleading statements or obtaining unauthorised access;
• Using the Service to create or distribute unlawful, defamatory, discriminatory or harassing content, or content that infringes the rights of third parties.

If we determine that these rules have been breached, we reserve the right to suspend or terminate your account without prior notice.

5. Fees, Subscription and Payment

The Service is provided under the published subscription plans. Current pricing is available on our pricing page.

• Subscription fees are charged in advance on a monthly or annual basis, according to the selected plan.
• Unless expressly stated otherwise, quoted fees exclude VAT and other applicable taxes.
• Subscriptions renew automatically for an equivalent term unless terminated before the end of the current term.
• If payment is not made, access to the Service may be suspended following a reasonable notice period.
• Price changes are notified at least thirty (30) days in advance and apply only from the following renewal term.

Where a distance contract is concluded with a user acting as a consumer, information on the right of withdrawal under Turkish Consumer Protection Law No. 6502 is provided separately. Consumer legislation does not apply to business (merchant) customers.

6. Intellectual Property

All intellectual and industrial property rights in the Service — including software, source code, interface design, database structure, trade marks, logos, imagery and text — belong to Pepple or its licensors. These Terms grant you only a non-exclusive, non-transferable, non-sublicensable right to use the Service, limited to the subscription term.

Your data remains yours. Ownership of Customer Data uploaded to the Service remains with the Customer. Pepple processes Customer Data solely to provide and maintain the Service and to carry out the Customer's instructions.

If you send us suggestions, feedback or improvement requests ("Feedback"), you grant Pepple a royalty-free, perpetual, worldwide and transferable right to use that Feedback. We are under no obligation to implement it.

7. Data Protection

Personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698 ("KVKK") and, where applicable, the GDPR. Details of what we process, for which purposes, our retention periods and your rights are set out in our Datenschutzerklärung.

In respect of personal data relating to the Customer's employees, the Customer acts as data controller and Pepple acts as data processor. The Customer is responsible for informing its employees and for obtaining any consents required by law.

8. Availability and Changes to the Service

We use reasonable efforts to provide the Service securely and without interruption. Temporary interruptions may nonetheless occur due to planned maintenance, infrastructure upgrades, cyber attacks, power or communications outages and similar events. We announce planned maintenance in advance where possible.

We reserve the right to improve, modify or discontinue features of the Service. Changes that materially reduce core functionality will be notified a reasonable time in advance.

9. Limitation of Liability

The Customer agrees to hold Pepple harmless from, and indemnify it against, third-party claims arising from the Customer's unlawful use of the Service or breach of these Terms.

10. Term and Termination

These Terms take effect when you begin using the Service and remain in force until your account is closed.

• The Customer may terminate its subscription at any time, with effect from the end of the current term.
• Pepple may terminate immediately in the event of a material breach of these Terms.
• Following termination, Customer Data will remain available for export for thirty (30) days upon request. After that period the data is deleted, subject to statutory retention obligations.

Provisions that by their nature should survive termination — intellectual property, confidentiality, limitation of liability and dispute resolution — remain in force after termination.

11. Changes to These Terms

We may update these Terms to reflect legal developments or changes to the Service. Material changes will be announced by email or in-product notice at least thirty (30) days before they take effect. Continuing to use the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by Turkish law. The İstanbul Anadolu Courts and Enforcement Offices shall have jurisdiction over any dispute arising from them.

Users acting as consumers retain their right to apply to Consumer Arbitration Committees and Consumer Courts under Law No. 6502, and mandatory consumer protection rules of their country of residence remain unaffected.

13. General Provisions

• Severability: if any provision is held invalid, the remaining provisions continue in full force.
• Assignment: you may not assign your rights under these Terms without our written consent. Pepple may assign this agreement in the context of a merger or transfer of business.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including natural disaster, war, epidemic, cyber attack or acts of public authority.
• Waiver: failure to exercise a right does not constitute a waiver of that right.
• Notices: notices are sent to the email address registered on your account and are deemed served upon dispatch.

14. Contact

For questions or requests regarding these Terms, please contact us:

EXITO CLUB DANIŞMANLIK LİMİTED ŞİRKETİ
Fenerbahçe Mah. İğrip Sk. No: 13 Interior Door No: 1, Kadıköy / İstanbul, Türkiye
Email: contact@pepplehr.com